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PRIVACY POLICY
www.helloheidelberg.co.za

Privacy Policy: www.helloheidelberg.co.za

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Last Updated: 18 July 2025

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Hello Heidelberg (Pty) Ltd (trading as Hello Heidelberg Marketing Agency) is committed to conducting business in line with the highest ethical standards and the Protection of Personal Information Act 4 of 2013 (POPI).

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1. Introduction and Application

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This Policy applies to all residents, clients, and service providers engaging with our website. It governs the lifecycle of your Personal Information from collection to destruction. By using www.helloheidelberg.co.za, you acknowledge the practices described herein.

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2. Core Data Protection Principles

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We adhere to the 8 conditions for lawful processing as set out by the Information Regulator of South Africa:

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  • Accountability: We have a designated Information Officer ensuring compliance.

  • Processing Limitation: Data is processed only with consent and for the specific purpose of business directory services.

  • Purpose Specification: We collect data for marketing and public platform viewing. Records are kept for a maximum of five years unless required longer by law.

  • Information Quality: We take reasonable steps to ensure your business listing remains accurate and up to date.

  • Security Safeguards: We implement technical measures to prevent unauthorised access. Access to your raw data is restricted to one authorised person within our agency.

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3. Information We Collect vs. Information We Do Not Collect

 

What we COLLECT for public display:

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  • Personal Details: Names, job titles, and professional photographs.

  • Contact Details: Business addresses, telephone/WhatsApp numbers, and email addresses.

  • Marketing Assets: Logos, business descriptions, and advertising media provided via our List Your Business form.

  • Consent Records: Digital logs of your submission and agreement to these terms.

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What we DO NOT COLLECT/STORE on this platform:

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  • Sensitive Data: We do not collect ID numbers, passport numbers, or information regarding race, religion, or health.

  • Financial Data: We do not store credit card numbers or bank login details. Payments are handled via external EFT as per our Terms of Use.

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4. Purpose of Processing

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We process your information to:

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  • Create and maintain your listing on the Heidelberg Business Directory.

  • Facilitate communication between local residents and service providers.

  • Administer and protect the integrity of the Hello Heidelberg infrastructure.

  • Comply with South African tax and fraud prevention laws.

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5. Your Rights as a Data Subject Under POPIA, you have the right to:

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  1. Access: Request a report on what personal information we hold about you.

  2. Correction: Request that we update or correct inaccurate information.

  3. Deletion: Request that we destroy or de-identify your records.

  4. Objection: Object to the processing of your information for marketing purposes.

  5. To exercise these rights, please contact our Information Officer at hello@helloheidelberg.co.za.

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6. Third-Party Links

Our website contains links to external business websites. Hello Heidelberg (Pty) Ltd is not responsible for the privacy practices of these external parties. We encourage you to read the privacy statements of any site that collects personally identifiable information.

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To log a complaint: You may lodge a complaint or objection with regards to the processing of your personal Information, which complaint or objection must set out and concern a non-compliance by Hello Heidelberg Marketing Agency with the data processing principles or concern a non-compliance with the data processing laws. On receipt of the complaint or objection, our Information Officer will attempt to resolve the matter internally. 

 

DATE OF PUBLISHING: Last Updated 18 JULY 2025
If you have any queries about this Privacy Policy please contact our Information Officer,
hello@helloheidelberg.co.za

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PAIA Manual: Hello Heidelberg (Pty) Ltd


Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000. 


1. Introduction:


This manual serves as a roadmap for the public to understand what records are held by Hello Heidelberg (Pty) Ltd and the process for requesting access to them. 

2. Contact Details:


The Information Officer is responsible for managing all requests for information: 

Head of Body: Dorinda Deysel
Information Officer: Dorinda Deysel
Physical Address: Strydom Street; Heidelberg Gauteng
Email: hello@helloheidelberg.co.za
Website: www.helloheidelberg.co.za


3. Guide on How to Use PAIA:


A guide on how to use the Act has been compiled by the Information Regulator. You can access this guide at the Official Information Regulator Website or by emailing our Information Officer. 

4. Records Available Without Request 


The following records are publicly available and do not require a formal PAIA request: 
 

  • Public Business Listings: Any business names, contact details, or photos currently published on the Heidelberg Business Directory.

  • Marketing Material: Publicly available social media posts or flyers.

  • Website Content: General information provided on the Hello Heidelberg website. 


5. Description of Records Held (Request Required)


Formal requests must be made for records such as: 
 

  • Internal Financial Records: Invoices, tax records and operational bank statements.

  • Legal & Administrative: Company registration documents and internal policies.

  • Client Records: Original "Business Information Collection Form" submission forms and signed quotations not visible to the public.


6. The Request Procedure:


To request information, the requester must follow these steps: 
Form 2: Use the prescribed Form 2 available from the Information Regulator.
Detail: Provide sufficient detail to enable the Information Officer to identify the record.
Fees: A non-refundable Request Fee (currently R140 for private bodies) must be paid before the request is processed. Turnaround: We will respond within 30 days of receiving a completed request. 

7. Grounds for Refusal
 

We may refuse a request to protect: 
 

  • The privacy of a third party (natural person).

  • Commercial information or trade secrets of our listed businesses.

  • The safety of individuals or the protection of property. ​

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