#Terms of Website Use | #Hello Heidelberg

TERMS OF WEBSITE USE

www.helloheidelberg.co.za

Terms of Website Use of www.helloheidelberg.co.za

Last Updated: 18 July 2025

This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way.

You must read this document carefully.

Our website is provided by: Hello Heidelberg Marketing Agency

Contact email: hello@helloheidelberg.co.za

This document was generated with the use of the Terms of Use template.

What you should know at a glance:

Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

Unless stated otherwise, the terms in this section apply generally when using our website.

Specific or additional conditions may apply in certain situations and are noted in this document.

By using our website, you confirm the following:

you are older than 18;

ACCOUNT REGISTRATION

www.helloheidelberg.co.za does not feature account registration. You can use this service without registration. Because we are not registering accounts for users – there is no information to collect with regards to account profiles or log in registrations.

CONTENT ON THE WEBSITE

Unless otherwise noted, all content on our website is owned or provided by us or our advertisers.

We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable.

If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

We hold and reserve all intellectual property rights for all content.
You may not use such content in any way that is not necessary or implied for the proper use of the service.
Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website.
You also cannot allow any third party to do so through your account or device, even unknowingly.
Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.
Any statutory limitations or exceptions to copyright remain unaffected.

CORRECT USE OF WWW.HELLOHEIDELEBERG.CO.ZA

The www.helloheidelberg.co.za is strictly intended for use by residents living in Heidelberg Gauteng, needing the services or products from service providers in Heidelberg Gauteng. It is an advertisement website intended to improve sales and economical business dealings in Heidelberg Gauteng. The aim is to purchase, buy or make use of the services and businesses listed on this website.

Under no circumstances may this website be used for contacting businesses or gaining information to sell items or services to the businesses or owners of the businesses. Action will be taken against such sales if reported with evidence to management of Hello Heidelberg Marketing Agency. We also invited our businesses and advertisers to report such harassing calls to Hello Heidelberg Marketing Agency immediately for action.

ACCESS TO EXTERNAL RESOURCES

Through our website, you may access external resources provided by our businesses or advertisers. You acknowledge and accept that Hello Heidelberg Marketing Agency have no control over these resources (links) and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

ACCEPTABLE USE

Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.

You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;
offending us or any third party.

TERMS AND CONDITIONS OF SALE

PAID PRODUCTS – Advertisements and Business Listings

Our business listings or advertisements may require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website – LIST YOUR BUSINESS.

You will receive a quotation and payment will be expected before added to the website.

PRODUCT DESCRIPTION

Prices, descriptions and availability of products are detailed in the relevant sections of our website and may change without notice.

Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product.

The specific characteristics of the chosen product are outlined during the purchasing process.

PURCHASING PROCESS

Every action taken from selecting a product to submitting the order is part of the purchasing process.

Completing the List your Business Online Form with information about your business and service. You will receive a quotation, after payment your information will be included in the www.helloheidelberg.co.za website.

ORDER SUBMISSION

When you place an order, the following apply:

submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any
additional fees and expenses outlined on the order page;
if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly;
after submitting the order, you will receive a receipt confirming that the order has been received.
All communications regarding the purchasing process will be sent to the email address you provided.

PRICES

You will receive a quotation for advertising services requested.

Advertising your business or services on our website costs as stated below.

These rates includes that your business listing or advertisement may be listed in 3 subcategories on the website. Should you wish to feature your business listing in more categories, there will be an extra charge as charged in the quotation.

METHODS OF PAYMENT

Details about accepted payment methods are provided in the quotation.

Our Hello Heidelberg Marketing Agency only accepts EFT (Electronic Funds Transfer) as per quotation provided via email. Also note that Hello Heidelberg Marketing Agency only have one registered e-mail address – hello@helloheidelberg.co.za – any other e-mails are not us and you should be cautious of being contacted by impersonators or spammers.

USER RIGHTS

GUARANTEES

LIABILITY AND INDEMNIFICATION

We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.

INDEMNIFICATION

You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties
due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

LIMITATION OF LIABILITY

Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).
However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you.
Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

DISCLAIMER OF WARRANTIES

Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk.
We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law.
These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.
Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case.
We do not guarantee that the service will always meet your requirements or be available when you need it.
There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.
We cannot guarantee that our businesses or advertisers supply the correct or accurate information such as Business names, Contact Persons, Contact Numbers, WhatsApp Numbers, Description of services, Email Details, Website and Facebook Page Details.
Always be careful when engaging with new businesses and new services.
We do not take any responsibility for any fraudulent advertisers or impersonators that may creep through our marketing and advertising services.
We do try as far as we can to question, check and validate most information.
We do report and suspicious information and remove such details and information from our website the moment we have been made aware of it.
We cannot guarantee the quality of services and products advertised by our listed businesses and advertisers on our website. Please ensure that you have done your homework and information validation – also request references when you are unsure or ask Hello Heidelberg Marketing Agency if there has been any problems reported with regards to that service or product.
Making use of any of the products or services on our website www.helloheidelberg.co.za is 100% at own risk. We cannot be held responsible for any damages, loss, theft or any misconduct by whatsoever nature.
We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.
Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system.
While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we:

cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.
While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions.
We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or
inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party.
This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.
Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed.

INDEMNIFICATION

By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service and/or website, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security
measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.

COMMON PROVISIONS

NO WAIVER

Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

SERVICE INTERRUPTION

To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.
We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data.
The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

SERVICE RESELLING

You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling programme.

For information on the use of personal data, you can refer to our website's privacy policy.

INTELLECTUAL PROPERTY RIGHTS

Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us.
These rights:
are protected by applicable laws and international treaties concerning intellectual property.
All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us.
These are also protected by applicable laws and international treaties related to intellectual property.

CHANGES TO THE TERMS

We reserve the right to modify these terms at any time, informing you of any changes or not.
Such changes will only affect the relationship with you from the date communicated onwards.
Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.
The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

ASSIGNMENT OF CONTRACT

We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission.

CONTACT

All communications regarding the use of our website must be sent using the contact information provided in this document.

SEVERABILITY

Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersede all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

GOVERNING LAW

These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document,

without regard to conflict of laws principles.
Prevalence of national law

VENUE OF JURISDICTION

The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. South African Law.

BUSINESS LISTING AND ADVERTISEMENT INFORMATION

We only advertise information required for an advertiser to gain new business. We do not collect ID numbers, Registration Numbers, Vat Numbers, Personal Home addresses of owners.

Only information provided by the advertiser or person listing their business will be displayed on this website. By completing the form on the website to have your business or services listed – YOU AGREE AND GIVE PERMISSION THAT WE HAVE THE RIGHT TO INCLUDE THAT INFORMATION (THAT YOU YOURSELF PROVIDED) TO THIS WEBSITE – WWW.HELLOHEIDELBERG.CO.ZA.

The nature of this website is informative and therefore we may includes sources, resources, links and other websites in OUR website. This is to redirect you directly to the source where we found the information (as if you / the user found it themself). We do not guarantee the quality or correctness of these third party sources or their information. Any photos or illustrations added to this website will be strictly with credit to the person who provided it. Should a photo or illustration be on this website, provided by a person but obtained from another without permission – the photo or illustration will be removed immediately upon notice - send to hello@helloheidelberg.co.za or credits may be included if the rightful owner agrees. We under no circumstances take credit for any information on our website and therefore we encourage the correct credit titles to be included. Please make contact with us if there is a problem in any such matter.

Last but not least – this is a public website – viewable online from anywhere in the world. Do not provide information that wish not be known.

These TERMS OF WEBSITE USE have been drafted to best of our knowledge. We reserve the right to update any information here with or without notice. The date of the last update was on 18 July 2025. If you have any questions or inquiries – please make contact with us at hello@helloheidelberg.co.za.