Cookies Policy: www.helloheidelberg.co.za

Last Updated: 18 July 2025

This policy describes how Hello Heidelberg (Pty) Ltd (“we”, “us”, or “our”) uses cookies and similar technologies to provide, customise and improve our services.

1. What are Cookies?

Cookies are small text files placed on your device (computer, smartphone or tablet) when you visit a website. They allow the website to recognise your device and store information about your preferences or past actions.

2. How We Use Cookies

We use cookies for the following purposes:

 

• Essential/Strictly Necessary Cookies: These are required for the website to function (e.g., ensuring the "Business Information Collection (BIC)" form and links works correctly).

• Functional Cookies: These remember choices you make, such as your language or region, to provide a more personalised experience.

• Performance & Analytics Cookies: We use tools like Google Analytics to understand how residents use our directory (e.g., which categories are most popular). This data is de-identified and used for statistical purposes only.

• Marketing Cookies: These may be used by our advertisers to show you relevant local ads based on your browsing history.

• Website Performance Report: We create a quarterly website performance report to share with our advertisers of how our website works and what the community 

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3. Third-Party Cookies:

Some cookies are placed by third-party services that appear on our pages, such as social media "Share" buttons or embedded maps. We do not control these cookies; please refer to the Google Privacy & Terms or other relevant third-party policies for more information.

4. Managing Your Preferences:

Under POPIA, you have the right to choose which cookies you accept.
 

Cookie Banner: When you first visit our site, you can choose to "Accept All" or "Manage Preferences".
Browser Settings: Most browsers (Chrome, Safari, Firefox) allow you to block or delete cookies in their settings. Note that disabling essential cookies may cause certain parts of the website to stop working.

5. Contact Us:

For any questions regarding this Cookies Policy, please contact our Information Officer at hello@helloheidelberg.co.za.