#Emergency & First Responders | #Hello Heidelberg

HEIDELBERG COMMUNITY & ASSISTANCE HUB

Access critical Heidelberg emergency numbers fast. Find quick links and phone contacts for ambulance, fire and rescue services. Hello Heidelberg invites organisations and first responders to list their details free, to offer accessible critical contact information to help anyone in Heidelberg.

#Emergency & First Responder Numbers

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EMR - Netcare Emergency

Private Ambulance

082 911

Netcare 911 and ER24 are South Africa's leading private emergency medical service (EMS) providers. Their ambulances and paramedics are dispatched for life-threatening medical and trauma emergencies, intensive care patient transfers between hospitals, aeromedical evacuations, and medical coverage at public events.

#ambulance, #emergency, #paramedics, #medical, #accident

A0701

9 June 2026

#Emergency & First Responder Numbers

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EMR - Life Suikerbosrand Hospital (Private)

Emergency Unit Coordinator

016 342 9200

Private hospital offering a comprehensive, specialist-backed 24-hour emergency room.

#ambulance, #emergency, #paramedics, #medical, #accident

A0704

9 June 2026

#Emergency & First Responder Numbers

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FIRE - Suikerbosrand - Nature Conservation

Solly Shishenge - 083 436-4936

Daniel Koen - 083 975-9445

solly.shishenge@gauteng.gov.za

Nature Reserve Contact

#nature, #reserve, #fire, #safety

A0707

9 June 2026

#Emergency & First Responder Numbers

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FIRE & EMR Lesedi Local Municipality Call Centre

016 466 1901 | 016 466 1900

Government Emergency Services

#fire, #safety, #breaks, #veld, #firefighters

A0710

9 June 2026

#Emergency & First Responder Numbers

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EMR - ER24 Emergency Hotline

084 124

#ambulance, #emergency, #paramedics, #medical, #accident

A0702

9 June 2026

#Emergency & First Responder Numbers

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EMR - Heidelberg Hospital (Public)

Emergency Unit Clerk

016 341 1100

Local level-1 government hospital providing 24/7 trauma care.

#ambulance, #emergency, #paramedics, #medical, #accident

A0705

9 June 2026

#Emergency & First Responder Numbers

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FIRE - Alice Glockner - Nature Conservation

Maureen Serumola - 078 244-1077

Emmanuel Chauke - 063 757-4694

Nature Reserve Contact

#nature, #reserve, #fire, #safety

A0708

9 June 2026

#Emergency & First Responder Numbers

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FIRE - Heidelberg Fire Protection Association (FPA)

Themba Mbonani (Fire Chief)

072 574 8644 or 066 300 9584

FPO/Fire Chief - Themba Mbonani - 072 574-864

admin@fpaheidelberg.co.za

Coordinates wildfire management, firebreaks, and safety compliance in rural and farming areas.

#fire, #safety, #breaks, #veld, #firefighters

A0711

9 June 2026

#Emergency & First Responder Numbers

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EMR - National Medical Ambulance

10177

Toll-free national ambulance line

Government Ambulance

#ambulance, #emergency, #paramedics, #medical, #accident

A0703

9 June 2026

#Emergency & First Responder Numbers

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EMR - Heidelberg Medic Volunteers & First Responders

Duty Dispatch Coordinator

076 132 3067

A dedicated group of qualified volunteer medics who respond to home emergencies and road accidents using their own equipment. Keep in mind: They can provide vital first-aid care while you wait, but you must still call an actual ambulance company to handle the physical transfer to a hospital.

#emergency, #paramedics, #medical, #accident

A0706

9 June 2026

#Emergency & First Responder Numbers

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FIRE - Working On fire

Crew Leader: Thabo Frans Kabai

084 842-1393

thabofrans10@gmail.com

Working on Fire manages an Integrated Fire Management Programme which includes fire management planning, detection, prevention, suppression, dispatch and coordination and community fire awareness activities.

#fire, #safety, #breaks, #veld, #firefighters

A0709

9 June 2026

#Emergency & First Responder Numbers

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FIRE - Lesedi Fire and Rescue Services

Phillip Mayisa

016 341 4327 / 016 341 3116

066 216 9495

Handles structural fires, field fires, and rescue operations within the Lesedi Municipality area.

#fire, #safety, #breaks, #veld, #firefighters, #accident, #ambulance, #medical, #emr

A0712

9 June 2026

GOOD TO KNOW: Help and Advice

🚗 How to Give First Aid at a Car Accident: A Step-by-Step Guide

Coming across a car accident can be scary. Your heart might race, but staying calm helps you think clearly. If you are the first person on the scene, what you do in the first few minutes matters a lot.

Follow these four vital steps to handle the situation safely and confidently.

🛡️ Protect the Scene First

Never run straight to the crashed cars without checking the area. You must make sure you are safe first.

Park safely: Pull your car over past the accident site. Turn on your hazard lights.
Be visible: Put on a reflective safety vest if you have one.
Warn others: Put warning triangles on the road far behind the crash to alert oncoming drivers.
Watch for fire: Look out for smoke, spilled fuel, or downed power lines.
No smoking: Make sure nobody close to the scene lights a cigarette. Sparks can start a fire.

📞 Call for Professional Help

Do not assume someone else has already called for help. Call emergency services immediately. If there are other bystanders, point to one person and tell them to make the call.

State your location: Give the exact road name, highway marker or nearby landmarks.
Describe the crash: Tell them how many cars are involved.
Count the victims: Give the operator an estimated number of injured people.
Stay on the line: Do not hang up until the operator tells you to.

🫁 Check the Victims (The ABCs)

Once the area is safe, check on the people involved. Treat the people with life-threatening problems first.

Use the ABCs to check their condition:

A is for Airway: Is the person conscious and speaking? If they can talk, their airway is open. If they are unconscious, gently check if anything is blocking their mouth or throat.
B is for Breathing: Look at their chest to see if it rises and falls. Listen closely for breathing sounds. If they are not breathing and you are trained, start CPR right away.
C is for Circulation: Look for heavy bleeding.

🩹 Provide Supportive Care

While waiting for professional medical responders, provide basic support and comfort.

Manage visible bleeding: If there is significant bleeding, use a clean cloth or sterile bandage from a first aid kit to apply firm, steady pressure directly to the site of the injury. Maintain this pressure continuously until help arrives.
Minimise movement: It is critical to keep the injured person in the position they were found. Moving a victim can lead to serious complications, especially if there are underlying neck or spinal injuries. The only exception is if the vehicle is on fire or there is an immediate threat to life.
Address shock: Help the victim maintain body temperature by covering them with a jacket or blanket, which can help prevent the onset of shock.
Provide reassurance: Stay with the individuals and speak to them in a calm, steady voice. Reassuring them that help is on the way can help reduce panic and keep them stationary.

🎒 Be Prepared

Maintaining a standard medical kit in a vehicle is a vital safety measure. For those interested in being better prepared for emergencies, organisations like the Red Cross offer comprehensive first aid and CPR courses. Professional training is the best way to ensure readiness to assist in a life-threatening situation.

OTHER MEDICAL EMERGENCIES:

Your primary role is to keep the person safe and calm until emergency medical help takes over. Never attempt complex medical treatments that require professional training.

Here are the signs and short stabilising steps for the most common medical emergencies:

Epileptic Fit (Seizure):

⚠️ The Signs: Sudden collapse, body shaking or stiffening, rolling eyes, foaming at the mouth or loss of consciousness.
🩹 Stabilising Care:
- Time the seizure.
- Clear away hard or sharp objects.
- Place something soft under their head.
- Roll them onto their side (recovery position) once the shaking stops.
- 🚨 NEVER put anything in their mouth or try to hold them down.

Heart Attack:

⚠️ The Signs: Squeezing chest pain, pain spreading to the left arm, neck, or jaw, sweating, shortness of breath and nausea.
🩹 Stabilising Care:
- Have them sit down in a comfortable position, like on the floor leaning against a wall.
- Loosen tight clothing around their neck.
- Ask if they have prescribed heart medication (like nitroglycerin) and help them take it.
- If they are awake and not allergic, offer them one adult aspirin to chew slowly.

Stroke:

⚠️ The Signs: Use the F.A.S.T. rule. Face drooping on one side, Arm weakness when lifting both arms, Speech slurring or difficulty talking, Time to call help immediately.
🩹 Stabilising Care:
- Keep the person sitting or lying down comfortably.
- Reassure them and keep them calm.
- 🚨 NEVER give them food, drinks, or aspirin, as they may have trouble swallowing.

Fainting:

⚠️ The Signs: Sudden dizziness, pale skin, cold sweat, followed by a brief loss of consciousness and falling down.
🩹 Stabilising Care:
- Lay them flat on their back.
- Elevate their legs slightly (about 30cm) to get blood back to the brain.
- Loosen tight clothing and ensure they get fresh air.
- If they do not wake up within one minute, roll them onto their side.

Severe Allergic Reaction (Anaphylaxis):

⚠️ The Signs: Swollen lips, tongue, or throat, hives/rash, wheezing, difficulty breathing, or dizziness.
🩹 Stabilising Care:
- Help them sit up to make breathing easier.
- Ask if they carry an adrenaline auto-injector (EpiPen).
- Help them press the injector firmly into their outer thigh if needed.
- Keep them calm and monitor their breathing closely.

Snake Bite:

⚠️ The Signs: Fang marks, severe localised pain, rapid swelling, sweating or difficulty breathing.
🩹 Stabilising Care:
- Keep the victim completely still and calm to slow the spread of venom.
- Remove rings, boots, or tight clothing before swelling starts.
- Keep the bitten limb positioned at the level of the heart.
- 🚨 NEVER cut the wound, suck out venom or apply a tight tourniquet.

Fall From Heights:

⚠️ The Signs: Severe pain, visible fractures, bleeding, confusion, or inability to move parts of the body.
🩹 Stabilising Care:
- Keep the person perfectly still.
- 🚨 NEVER move them unless they are in immediate danger (like a fire), as they may have a neck or spinal cord injury.
- Hold their head and neck steady with both hands to prevent movement.
- Stop severe bleeding by pressing a clean cloth onto the wound.

Severe Bleeding:

⚠️ The Signs: Blood spurting or pouring heavily from a wound, pooling on the ground, or soaking through clothes.
🩹 Stabilising Care:
- Apply firm, direct pressure to the wound using a clean cloth or sterile bandage.
- Keep pushing constantly without lifting the cloth to check the wound.
- If blood seeps through, add another cloth on top and keep pressing.
- Lay the person down flat to prevent shock.

🔥 Veld Fire Safety and Action Guide

Veld fires are dangerous emergencies. They require quick, smart and safe action. Use this guide to help protect lives, livestock and property.

🚫 Stay Clear if You Cannot Help

Avoid spectating: Veld fires are not entertainment.
Stay home: Do not go to the fire if you do not have a specific job.
Keep roads open: Extra cars park on narrow roads and block emergency vehicles.

🧑‍🚒 Prioritise Personal Safety

Have an escape plan: Winds shift fast, so always know your way out.
Wear proper gear: Put on long pants, long-sleeved shirts, leather gloves and sturdy closed shoes.
Avoid summer clothes: Shorts and plakkies leave your skin exposed and keep you too far from the heat to fight the fire.

🧯 Extinguish the Fire Smartly

Support water units: If you have a bakkie unit, drive behind another sprayer to put out remaining small fires.
Use beaters: If you do not have a water unit, use a fire beater to fight flames where bakkies cannot drive.
Manage backburns: Backburns are helpful tools, but you must always start them downwind.

🤝 Work as a Team, Not a Hero

Form a line: Bakkies should follow each other. The first vehicle drops the main flames and the following vehicle put out the rest.
Rotate drivers: The front driver gets tired quickly. Pull out when fatigued and move to the back so the next fresh driver can lead.
Value cleanup roles: Stamping out smouldering embers prevents flare-ups. This is more useful than trying to be at the front.
Leave egos behind: People trying to be heroes get in the way or end up as medical patients.

📱 Keep Communication Short and Clear

Respect responders: The people at the scene are busy fighting the fire while reading text messages.
Do not repeat info: Avoid sending the same message twice.
Plan voice notes: Think about what you want to say before recording so it stays brief.
Check text clarity: Read your message before hitting send to ensure it makes sense.
Give exact spots: Use WhatsApp pin drops or local farm numbers to share your location.
Use specific groups: A new WhatsApp group will open for each fire. Only send updates to that specific group.

🍏 Provide Food and Drink Support

Feed the crew: Firefighters get hungry and thirsty quickly.
Deliver supplies: If you cannot fight the flames, drive water and snacks out to the working crews.

💧 Set Up Water Refill Stations

Share strong sources: If you have a high-pressure water source (not just a standard garden hose), send your pin drop to the WhatsApp group.
Post a helper: Keep someone at the water point to guide incoming trucks and help them refill fast.

🚑 Treat Burns Immediately

How to call for help:

Use the Namola App.
Call Heidelberg Volunteer Medics and First Responders on 076 132 3067.
Post on the Farm Medical Emergencies WhatsApp Group.

Information to provide:

Your exact location.
What happened (the history).
Whether the patient is awake and conscious.
The patient's medical aid or Workman’s Compensation status.

First aid for burns:

Cool with water: Hold the burn under a running tap or a hose on a gentle setting for at least 30 minutes, or until medics arrive.
Watch firefighter hoses: Be careful with truck hoses, as the water might contain firefighting chemicals.
Use Burnshield: Do not put anything on the wound except clean water or Burnshield.
Leave stuck clothing: Do not pull away clothing that has melted into the skin. Cool the entire area right over the clothes.

🛠️ Pack Essential Supplies

Before you leave, ensure you have these items:

Pliers to cut wire fences
First aid kit (including Burnshield)
Matches to start backburns
Water and food
Extra petrol
Fire lighters or a drip torch
Fire beaters

🪵 Take Care of Post-Fire Duties

Monitor the area: The landowner or manager must watch the burnt veld for at least 12 hours to catch flare-ups.
Save utility poles: Put out burning Eskom poles immediately to prevent local power failures.
Extinguish fence posts: Put out smouldering wooden fence poles to save the fencing line.
Return gear: Give back all borrowed beaters, tools, and fire lighters to their owners.