
Your guide to Heidelberg Gauteng

HEIDELBERG COMMUNITY & ASSISTANCE HUB
Find immediate mental health support or counselling services. Connect with crisis hotlines, psychologists and support groups today. Hello Heidelberg invites organisations, institutions and help centres to list their details for free to offer accessible information and help to anyone in Heidelberg. Find below a resources hub created to help individuals overcome difficulty and to learn more.
#Suicide Prevention & Mental Health Support


#Gender Violence Helpline
0800 150 150
.
Break the silence against domestic violence
If you are in an abusive relationship:
Physically
Emotionally
Sexually
Financially
You can talk to us about it, ‘a problem shared is a problem half solved’
A1607
#Suicide Prevention & Mental Health Support


#NPOwer SA Helpline
0800 515 515
SMS 43010
Provides psychological first aid and burnout counselling specifically to non-profit organization leaders, staff, and volunteers facing acute work distress.
A1613
#Suicide Prevention & Mental Health Support


#Department of Social Development Substance Abuse Helpline
0800 12 13 14
SMS 32312
Assists individuals whose suicidal thoughts are tied to or worsened by severe drug or alcohol abuse, helping them find detox and rehabilitation channels.
A1605
#Suicide Prevention & Mental Health Support


#LifeLine South Africa
0861 322 322
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LifeLine South Africa provides 24/7 free and confidential counselling support by phone. We are here to help everyone in South Africa who may require support with depression, family, grief & loss, loneliness, pregnancy & abortion, sexual abuse, substance use, trauma & PTSD.
When you reach out to us, you will talk with one of our trained counselors who have experience in how to help people with similar experiences to your own. They will listen, express empathy and understanding, and assist you in finding a way through your situation. Anyone can call and receive free support. We exist to help everyone regardless of age, gender, beliefs, or ethnicity. We recognize that difficult mental health or crisis experiences can happen at any time, so we are available 24 hours a day, every day of the week.
A1611
#Suicide Prevention & Mental Health Support


#National Counselling Line
0861 322 322
.
In addition to the telephone counselling offered by a number of centres around the country, the national counselling line receives an average of 200 calls a day, allowing callers to discuss a range of challenges from trauma and suicide to relationship issues.
A1614
#Suicide Prevention & Mental Health Support


#Suicide Crisis Helpline
0800 567 567
.
Offers specialised, round-the-clock emergency support and immediate crisis stabilization for anyone experiencing severe depression or active thoughts of self-harm.
A1617
#Suicide Prevention & Mental Health Support



#Healthcare Workers Care Network Helpline
0800 21 21 21
SMS 43001
Delivers confidential therapy, crisis intervention, and pro-bono mental health support tailored specifically for medical professionals and frontline staff.
A1609
#Suicide Prevention & Mental Health Support


#Organisation, Institute or Help Centre Name:
062 166 2166
Business WhatsApp: 062 166 2166
Are you a local organisation, institute or crisis help centre working to make a difference in Heidelberg? Hello Heidelberg is offering 100% free listings for all community-focused and faith-based organisations in our town.Our goal is to connect individuals in need with the exact resources they need to heal, rebuild and thrive. By listing your details here, you make your resources available to the entire community of Heidelberg. Let us stand together and uplift our neighbors.
A1615
#Suicide Prevention & Mental Health Support


#Tears Foundation Hope Line
0800 083 277 / *130*7355#
WHATSAPP: 060 939 1857 (24 Hours)
Fully inclusive line that actively supports men dealing with the trauma of domestic abuse, identity issues, or severe emotional crises.
A1618
HELP AND RESOURCES HUB
#BIPOLAR
If you or a loved one is living with Bipolar Disorder, there is hope and there is help available. Use these resources to learn more about Mental Health, coping skills and how to support a friend or a family member. This page has a collection of easy-to-understand handouts, helpful videos, and practical tools to help. Simply click on the different drop-down menus below.
#CUTTING & SELF INJURY
There are many factors that could cause someone to self injure as a way of coping with the pain they feel on the
inside. Most people who self mutilate have difficulty expressing their feelings verbally and may have a dislike for
themselves and their bodies. Some people self mutilate because of low self esteem, difficulties with relationships
and lack of communication skills coupled with mental health issues that may be related to depression and/or
anxiety and stress.
#PANIC & ANXIETY
Panic attacks involve short times of terrifying fear, along with many physical symptoms. Your heart may pound; you may feel sick; dizzy; out of breath; scared; your fingers and legs may tingle, or have pain in your chest. These things can happen unexpectedly when there is no obvious reason to feel fear or panic.
#SLEEP DISORDER
Insomnia is a very common occurrence and affects people of all ages for a variety of reasons. It
should be taken as a serious disorder and the root causes determined to find an effective
treatment, as if insomnia continues for a long period, it can have seriously detrimental effects on
both physical and mental health.
#TRAUMA
Trauma can affect anyone. It’s an emotional response to distressing or life-changing events like accidents, violence, abuse, or sudden loss. It can impact mental, emotional, and physical wellbeing, either right away or long after. Everyone responds differently, and experiencing Trauma is not a sign of weakness.
#BULLYING
It is important to discuss with children what bullying really is so that they can identify it if it occurs, either in class or in everyday life, and understand why it is wrong. Bullying is any deliberate behaviour that is done to hurt or upset someone over a period of time. As such, it can happen anywhere there are people, such as schools and workplaces. Bullying can be done by an individual or a group of people in many different ways. This includes verbal harassment, in which someone is hurt through petty words, insults, or offences.
#DEPRESSION
Depression is more than feeling sad for a few days. It’s a medical condition that can affect mood, energy, sleep, appetite, concentration and relationships. It often shows up in cycles and can range from mild to severe. With the right support and treatment, most people recover and live well.
#OCD
Obsessive-Compulsive Disorder is a type of anxiety disorder that can strike at any age but often begins in early adult life. The illness afflicts 2-3 % of the population in all economic brackets and all races and religions, during any given year. It can overwhelm their lives, making them unable to work, socialize, or enjoy family life.
#SCHIZOPHRENIA
If you or someone you know is navigating the complexities of Schizophrenia, please know that you are not alone. This webpage is a dedicated space to learn about this Mental Health condition, offering insights into its various aspects and highlighting the possibilities for effective management and fulfilling lives. We believe that with accurate information, compassionate support, and access to appropriate care, individuals with Schizophrenia can lead meaningful and engaged lives within their communities.
#SUBSTANCE ABUSE
We have found on the SADAG Substance Abuse Helpline that callers are most commonly using alcohol, dagga, crystal meth, tik and Nyaope, often it’s a combination of these different drugs together that people are using or abusing. We are also seeing more and more people using over-the-counter medication or prescription meds, but people are less likely to disclose as this isn’t always seen as a problem to the person using them.
GOOD TO KNOW: Help and Advice
Suicide: What to do when someone is thinking about suicide
When someone you know talks about taking their own life, you might not know what to do. Learn warning signs, what questions to ask and how to get help.
When someone you know talks about taking their own life or says things that sound like a suicide plan, it can be very upsetting. You may not know whether to take the talk of suicide seriously. You also may wonder whether you could make the situation worse by getting involved. Taking action is always the best choice.
Here's what to do:
1. Start by asking questions
The first step is to find out whether the person is in danger of acting on feelings about suicide.
Be sensitive, but ask direct questions, such as:
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How are you coping with what's been happening in your life?
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Do you ever feel like just giving up?
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Are you thinking about dying?
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Are you thinking about hurting yourself?
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Are you thinking about suicide?
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Have you ever thought about suicide before or tried to harm yourself before?
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Have you thought about how or when you'd do it?
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Do you have access to weapons or things that can be used as weapons to harm yourself?
Asking about thoughts or feelings about suicide will not push a person into suicide. In fact, giving someone a chance to talk about feelings may reduce the person's risk of acting on those feelings.
2. Look for warning signs
When a loved one or friend is thinking about suicide, they may:
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Talk about suicide, such as "I'm going to kill myself," "I wish I were dead" or "I wish I hadn't been born."
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Get the means for suicide, such as buying a gun or gathering a supply of pills.
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Withdraw from social contact and want to be left alone.
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Have mood swings, such as being emotionally high one day and deeply sad the next.
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Talk or write about death, dying or violence.
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Feel trapped or hopeless about a situation.
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Increase the use of alcohol or drugs.
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Change routines, including eating or sleeping patterns.
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Do risky or self-destructive things, such as using drugs or driving in a way that could cause harm.
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Give away belongings or get affairs in order when there is no reason to do so.
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Say final goodbyes to people.
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Develop personality changes or be overly anxious or agitated, particularly along with other warning signs.
3. For help right away
If someone has tried suicide:
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Do not leave the person alone.
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Call your local emergency number right away. Or if you think you can do so safely, take the person to the nearest hospital emergency department.
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Try to find out if the person is under the influence of alcohol or drugs or may have taken an overdose.
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Tell a family member or friend right away what's going on.
Teenagers: When someone you know is thinking about suicide
If you're a teenager who's worried that a friend or classmate may be thinking about suicide, take action:
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Ask the person directly about their feelings, even though it may be awkward. You could start out with a general question, such as "How are you feeling?" Listen to what the person has to say and take it seriously. Just talking to someone who really cares can make a big difference.
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If you've talked to the person and you're still concerned, share your concerns with a teacher, guidance counselor, someone at church, someone at a local youth center or another responsible adult.
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It may be hard to tell whether a friend or classmate is thinking about suicide. You may be afraid to take action and be wrong. If someone's behavior or talk makes you think the person is at risk of suicide, that person may be struggling with major issues. Even if your friend or classmate is not thinking about suicide, you can help the person get to the right resources.
Offer support
If a friend or loved one is thinking about suicide, professional help is needed - even if suicide is not a danger right away. Here's what you can do:
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Urge the person to contact a suicide hotline.
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Urge the person to seek treatment. Someone who is thinking about suicide or is very depressed may not have the energy or motivation to find help. If the person doesn't want to see a doctor or mental health professional, you can suggest other sources for help. Support groups, crisis centers and faith communities are good options. A teacher or another trusted person also can help. You can offer support and advice too - but remember that it's not your job to take the place of a mental health professional.
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Offer to assist the person take steps to get help and support. You can research treatment options. Offer to make phone calls and review insurance benefit information. You also can offer to go with the person to an appointment.
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Urge the person to talk to you. Someone who is thinking about suicide may feel ashamed, guilty or embarrassed. Be supportive and understanding. Give your opinions without placing blame. Listen closely and do not interrupt.
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Be respectful and note the person's feelings. Do not try to change the person's feelings or express shock. Remember, even though someone with thoughts about suicide is not thinking clearly, the emotions are real. Not respecting how the person feels can cause the person to stop talking.
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Do not talk down to or be critical of the person. For example, do not tell someone, "Things could be worse" or "You have everything to live for." Instead, ask questions such as, "What's causing you to feel so bad?" "What would make you feel better?" or "How can I help?"
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Never promise to keep someone's feelings about suicide a secret. Be understanding but explain that you may not be able to keep such a promise. If you think the person's life is in danger, you must get help.
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Point out that things can get better. When someone has thoughts about suicide, it seems as if nothing will make things better. Reassure the person that treatment includes learning other ways to cope, which can make life feel better again.
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Urge the person to stay away from alcohol and drug use. Using drugs or alcohol may seem to ease painful feelings, but it makes things worse. It can lead to unsafe behaviors or feeling more depressed. If the person needs help quitting, offer to help find treatment.
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Remove dangerous items from the person's home, if possible. If you can, make sure the person does not have items around that could be used for suicide. Look for and remove items such as knives, razors, guns or drugs. If the person takes a medicine that could be used for overdose, urge the person to have someone keep it and give it as prescribed.
Take all signs of behavior related to suicide seriously
If someone talks about suicide plans or behaves in a way that suggests the person is thinking of suicide, do not play it down or ignore the situation. Many people who kill themselves have expressed the intention at some point.
You may worry that you're overreacting, but the safety of your friend or loved one is most important. Do not worry about straining your relationship when someone's life is at stake.
You're not responsible for preventing a suicide. But you can take action to help the person see that other options are available to stay safe and get treatment.








